Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our Customer Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You will have the opportunity to use your excellent technical knowledge and passion for working with people; along with your business nouse and understanding of the best options for our clients moving forwards. You can be proactive, innovative and look at ways to improve people’s lives through technology.
About the Role
The role of the Technical Account Manager (TAM) is to maintain intimate knowledge of the clients’ environments and guide both our technical team and our clients to deliver successful outcomes. The TAM is responsible for ensuring adherence to process and procedures by the team, coordinating their technical workloads to ensure that key customer deliverables are met and are in accordance with agreed customer SLAs.
What you’ll do
As Technical Account Manager, your core objectives and responsibilities include, but are not limited to:
- Efficient and effective use of technologies
- Develop and maintain customer relationships
- Preparation and presentation of reports (monthly and ad hoc)
- Being the conduit between projects team and BAU to successfully delivery projects into operation readiness.
What you’ll bring
This is an excellent senior opportunity and as such, we are looking for someone with at least 3 years’ experience in a senior technical role and a minimum of five years’ experience maintaining and troubleshooting large and complex environments.
You will have a proven track record in building and developing effective client relationships. With exceptional knowledge of Microsoft Operating Systems (Server & Desktop), Microsoft Windows Server Roles, Microsoft Exchange Server 2007/2010/2013 and Virtualisation Technologies (VMware, XenServer, Hyper-V).
Ideally you will have had exposure to and understanding of ITIL disciplines, be able to operate under limited direction and will have excellent time-management and organisational skills. Your ability to facilitate technical discussions and coordinate troubleshooting efforts will be second to none.
You will be able to develop and document procedures for technical support processes and communicate and work effectively with staff in all levels of the organisation.
The Nitty Gritty
We have over 6,500 people across our global offices and generate an annual revenue of over NZ $1.2 billion annually. This makes us one of Australasia’s largest professional IT services companies.
We have extensive expertise in operating data centres, IT services, software engineering and application management, as well as payroll and customer service design and operations.
With this comes a long list of significant clients and Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds to serve those clients.
We are local at heart, yet world-class in capability.
A critical role guiding both our technical team and our clients to deliver successful outcomes.