Customer Success/Account Manager HR Tech


Headquartered in Los Angeles, Criteria Corp encompasses our Australian businesses Revelian and Alcami. We’re a technology company dedicated to changing the way companies find and hire great talent.

We’ve been featured on the Inc. 5000’s list of fastest-growing private companies in the U.S. for the last seven years and have been recognised as a Best Place to Work by Inc.

Most importantly, people are at the heart of everything we do. Our mission is to help companies and job candidates connect to do fulfilling, meaningful work together. We hire with the same intention to provide a collaborative, inclusive, and balanced environment where every individual can bring their best selves to work.

About the role:

Due to continued growth, we’re looking for a Sales and Account Management professional to join the team to grow an existing business portfolio of mid-tier clients.

Supported by your highly successful team, you’ll be account managing and upselling a suite of cutting-edge (in some cases, world-first) products. Accountable for client retention and growth, you’ll apply your solid base of sales and account management experience, promoting our online product offerings and upcoming products that deliver quality HR solutions for our clients.

About you:

  • Expertise in customer renewals and upselling.
  • Experience in Agency Recruitment or HR solution selling.
  • Driven, adaptable and strongly motivated to reach and exceed targets.
  • A demonstrated ability to negotiate, influence and see challenge as an opportunity.
  • Excellent verbal and written communication skills.
  • Experience using Salesforce.
  • Comfortable working independently both office-based and from home while providing high quality service.
  • Ability to travel both intrastate and interstate if required.

Why join us?

Criteria provides a supportive environment, with a friendly, respectful culture.  We genuinely care about our team members and will support you to succeed.  Benefits include a generous bonus incentive scheme, quarterly paid RDOs, and paid parental leave, amongst others.

This is a hybrid role working from home and from our Sydney office or our new Brisbane CBD office offering modern workspaces, close to public transport and end of trip facilities.

The Process

Our selection process for this critical role will include application and CV screening, phone and virtual or face-to-face interviews, and psychometric assessments using our own tools.

Want to Join Us?

If you feel genuinely excited by the opportunity to join a rapidly scaling global business in the technology space, we’d love to hear from you.

Upload your CV/resume or any other relevant file. Max. file size: 256 MB.

Upload your CV/resume or any other relevant file. Max. file size: 256 MB.

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